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Urgent and Emergency Care: A Journey of Improvement

Suzanne Rankin

Suzanne Rankin
Chief Executive

 

You may recall a few months ago that James Thomas used the message to announce the relaunch of the Making Every Day Count programme. He described the sustained pressure we face with record (and increasing) numbers of patients attending the Emergency Department and requiring admission.

Since then we’ve been working in partnership with a team of specialists who support NHS organisations in dealing with the challenges we face, to really focus on improving the flow of emergency patients.

Through hard work, commitment and a willingness to work differently the ED team, supported by colleagues throughout the Trust, have achieved some fantastic results. They’ve introduced the #Fit2Sit campaign, which encourages frontline healthcare professionals and paramedics to put an end to patients lying down on trolleys and stretchers if they are well enough to sit or stand. This simple initiative helps the patient retain mobility, frees up trolley space, porters and often speeds up the whole process.

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I’m not a band, I’m a person and my name is ...

Suzanne Rankin

Suzanne Rankin
Chief Executive

 

One of the things that sometimes strikes me as I walk around the hospitals is the way colleagues address each other according to their band. For most it’s not a conscious decision – more ‘learned’ language – but it’s likely we’ve all heard and experienced comments such as ...

  • “The band two does that”
  • “Ask the band five”
  • “That’s the responsibility of the band seven”
  • Or even “ask the student”

I’ve been reflecting on this and how referring to someone as a band may make them feel. Maybe discuss it in your teams and decide for yourselves. I suspect it can make colleagues feel fairly disregarded and dehumanised. We are a team of people who care about the NHS and the patients and come to work to do the best job possible, not a group of abstract bandings!

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World Antibiotic Awareness Week

Dr David Fluck

Dr David Fluck
Medical Director

 

I’ve taken over the message for this week and would like to talk about a really important event happening over the next five days - World Antibiotic Awareness Week. This event is dedicated to increasing awareness of global antibiotic resistance and to encourage best practices among the general public, health workers, and policy makers, to avoid the further emergence and spread of antibiotic resistance- one of the biggest threats facing us today.

Since their discovery, antibiotics have served as the cornerstone of modern medicine. However, persistent overuse and misuse has encouraged the emergence and spread of antibiotic resistance, occurring when microbes such as bacteria, become resistant to the drugs used to treat them. Public Health England’s latest Surveillance report shows that there were an estimated 61,000 antibiotic resistant infections in England during 2018 - a 9% rise from 2017.

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Ever found yourself in a vulnerable situation?

Suzanne Rankin

Suzanne Rankin
Chief Executive

 

Coming into hospital can be a daunting time for many and some of us can react in an unexpected and uncharacteristic way. Some patients or visitors may not have the ability to hold back emotions in stressful situations. This can lead to unpredictable behaviours that can result in a violent or aggressive incident. We also recognise that some of the violence and aggression we experience can be due to patients having cognitive impairment.

Because the NHS has seen an increase in violence and aggression against members of their team, the Secretary of State for Health and Social Care announced the first ever NHS Violence Reduction Strategy with a zero tolerance approach. To support this strategy and Team ASPH, we are piloting the use of Body Worn Cameras this month.

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Welcome

Each week Suzanne Rankin, our Chief Executive, sends a message to staff about events at the hospitals, special achievements, and plans for the future.

We shall be adding them to this section as well as including them on our Twitter and Facebook pages.

From time to time, we shall ask other members of the Trust Board and clinical team to give their perspective on the week in our hospitals.

 

About Suzanne

Suzanne was announced as the new Chief Executive in June 2014.

Suzanne began her nursing and management career with the Royal Navy, including deployment during the 1990 Gulf War; a spell as Senior Nursing Officer at NATO Headquarters in Lisbon; and Nursing Officer in charge of the 56-bed Trauma and Orthopaedic Unit at the former Royal Hospital Haslar in Gosport, Hampshire.

Past Messages