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Useful Contacts

If you can’t find the number you are looking for, please contact the hospital switchboards who will be able to connect you to the department directly.

For a summary of contact numbers for our wards, please click here.

We welcome calls from patients via the Text Relay service - simply prefix all numbers with 18001.

 

Ashford Hospital

Address London Road, Ashford, Surrey, TW15 3AA
Main Switchboard 01784 884488
Departmental Numbers Click here

 

St. Peter’s Hospital

Address Guildford Road, Chertsey, Surrey, KT16 0PZ
Main Switchboard 01932 872000
Departmental Numbers Click here

 

 

Outpatient Appointments

If you need to change or cancel your appointment please give us as much notice as possible by calling the appointment centre on 01932 723831.

 

Patient Advice and Liaison Service (PALS)

You can contact the PALS team Monday to Friday 9.00 am to 5.00 pm by:

  • Asking any Reception staff to contact the PALS team for you
  • Asking a member of staff from your ward or outpatients department to contact the PALS team on your behalf

Telephone: 01932 723553

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Complaints and Compliments

The Trust is aware that on occasion people may wish to complain about their experiences at Ashford and St Peter’s Hospitals. The Trust takes complaints very seriously and will endeavour to investigate and respond to your concerns professionally and promptly. We have leaflets which will give you information about how the NHS complaints procedure works and how to go about making a complaint.

Telephone: 01932 722612

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Freedom of Information Requests

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities with full access granted in January 2005. The Act sets out exemptions to that right and places certain obligations on public authorities.

In line with the Freedom of Information Act legislation, Ashford and St. Peter’s Hospitals NHS Trust has published key documents that you can download or request from our Freedom of Information Co-ordinator.

Contact Number (FOI request enquiries): 01932 722986

Address:
Information Services, St. Peter’s Hospital

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Access to Health Records

We are not allowed to release any confidential materials under the Freedom of Information Act; however you have “subject access” rights to see your own health records under the Data Protection Act 1998.

Please contact our Subject Access Request Team:

  • St. Peter’s Hospital
    Health Records Department
    Guildford Road, Chertsey, KT16 0PZ
  • This email address is being protected from spambots. You need JavaScript enabled to view it.

They will be able to advise you on the release forms you will need to complete and how to obtain maternity and other records. There may be a charge for this service. Please note that the Trust is only obliged to hold records for the standard time limit under the NHS guidelines (usually 8 years but this is extended to 15 years for clinical trials, and up to 25 for child/maternity records).

As the Trust only covers acute services, you will need to contact Surrey and Borders Partnership NHS Trust for mental health records.

 

Other NHS Contacts

NHS 111 Dial 111 if it isn't an emergency
Weybridge Hospital (walk-in centre) 01932 852931
Woking Hospital 01483 715911
NHS Choices www.nhs.uk
Department of Health www.gov.uk/government/organisations/department-of-health
NHS England www.england.nhs.uk
Care Quality Commission www.cqc.org.uk
General Medical Council www.gmc-uk.org
National Statistics www.statistics.gov.uk
NICE www.nice.org.uk
Frimley Park Hospital www.frimleypark.nhs.uk
Royal Surrey County Hospital www.royalsurrey.nhs.uk
Surrey and Borders Partnership www.sabp.nhs.uk
Surrey and Sussex Healthcare www.surreyandsussex.nhs.uk
East Surrey Clinical Commissioning Group www.eastsurreyccg.nhs.uk
Guildford and Waverely Clinical Commissioning Group www.guildfordandwaverleyccg.nhs.uk
Surrey Downs Clinical Commissioning Group www.surreydownsccg.nhs.uk
Surrey Heath Clinical Commissioning Group www.surreyheathccg.nhs.uk
North East Hampshire and Farnham Clinical Commissioning Group www.northeasthampshireandfarnhamccg.nhs.uk
North West Surrey Clinical Commissioning Group www.nwsurreyccg.nhs.uk/pages/home.aspx