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Thank you cards

When reporting back on their visit, the CQC were very complimentary about our medical and nursing staff and noted ‘good team working’ and ‘caring staff throughout our hospitals’ as two outstanding areas of practice.

Over the year we have made good progress on a number of projects to try and improve the experience of our patients. These include ‘Releasing Time to Care’, looking at ways to free up time for nurses to directly care for patients; transforming our outpatients service to reduce appointment waiting times and improving the experience of patients with dementia.

Feedback from our patients, through measures such as the National Inpatients Survey, A&E Patient Experience Survey and Friends and Family Test, all paint a picture of continuing improvement year-on-year.