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FOI Request 2031 - Patient Engagement |
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Written by FOI Lead
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| Case Number |
2031 |
| Request Date |
02/02/2010 |
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Details of the Request
The amount of budget allocated to patient engagement in 2009/09 and 2009/10 (or best estimate). The amount of budget earmarked for patient engagement in 2010/11 in response to the new elements of the NHS Operating Framework (or best estimate.
Is it your intention to increase your budget in patient engagement in the future in the light of this new element within the NHS Operating Framework. The total number of patients, or best estimate, that you surveyed/engaged with on a formal basis.
During 2008/09 and 2009/10; and the proportion of these that are classed as being 'hard-to-reach'. The percentage or best estimate of patient questionnaires and surveys that are carried out on paper.
The percentage or best estimate of patient questionnaires and surveys that are carried out on paper. The annual postage costs incurred by the use of paper-based patient surveys. The percentage or best estimate of patient questionnaires carried out. |
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| Completion Date |
24/03/2010 |
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Details of the Response
Thank you for your request to Ashford and St. Peter’s Hospitals NHS Trust regarding patient engagement.
The Trust’s Deputy Director of Finance has responded:
- The amount of budget allocated to patient engagement in 2009/09 and 2009/10 (or best estimate):
Direct costs of patient Surveys are £23,488.69 in 2008/09 and £31,942.30 in 2009/10. There will be indirect costs which it is not possible to quantify in terms of inviting and including patients in patient forums.
- The amount of budget earmarked for patient engagement in 2010/11 in response to the new elements of the NHS Operating Framework (or best estimate):
No further budget has been earmarked at this stage over and above the amount spent in 2009/10.
- Is it your intention to increase your budget in patient engagement in the future in the light of this new element within the NHS Operating Framework:
No further budget has been earmarked at this stage over and above the amount spent in 2009/10, but what is spent will be prioritised to meet the requirements of the Operating Framework.
- The total number of patients, or best estimate, that you surveyed/engaged with on a formal basis during 2008/09 and 2009/10; and the proportion of these that are classed as being 'hard-to-reach':
Total 2008/09 6048. Total 2009/10 9104. Samples are representative and not targeted at ‘hard to reach’
- The percentage or best estimate of patient questionnaires and surveys that are carried out on paper:
97.03 %
- The annual postage costs incurred by the use of paper-based patient surveys:
£4064.29 in 2008/09 and £6920.89 in 2009/10
- The percentage or best estimate of patient questionnaires that are carried out electronically:
2.97%
- Full details of the steps you have taken, and are taking, to ensure you are able to meet the new patient engagement goals engagement techniques are fully accessible, equitable, and inclusive of the diverse population you serve, and captured the feedback of all groups of patients who are classed as being 'hard-to-reach'. This includes service users for whom English is not their first language; are unable to read; have physical disabilities which prevent them from answering a paper form; very young children (under 5s); have mental health problems or severe learning disabilities etc):
The Trust did not target any particular groups in surveys, as the Trust wanted representative samples.
- Under the act, I would also like to ask if you could provide the Trust's total expenditure on services in 2008/9, and the total population served by the Trust:
Total expenditure 2008/09 £201 million, total population served 380,000
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Last Updated ( Wednesday, 11 May 2011 09:22 )
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FOI Responses 
