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FOI Request 2415 - Patient Experience |
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Written by FOI Lead
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| Case Number |
2415 |
| Request Date |
29/07/2011 |
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Details of the Request
- Name and job title of Trust director with responsibility for patient experience and/or service improvement:
- Email and phone number for above.
- Name of supplier of your Trust's patient experience system/tools* [please specify hardware and software supplier(s) if different]:
- Size of above contract: [please specify financial cost to the Trust for each year of the contract; if you believe this information is exempt from disclosure under the FOI Act, please supply a figure to the nearest £5,000;
- please also supply number
feedback gathering devices supplied under the contract]
- Start date and duration of above contract:
- Expected month and year of re-tendering for above contract:
- Name, job title, email and phone number for Trust's Procurement lead (who manages list for suppliers invited to tender for Trust business)
[*This might include patient experience trackers, kiosks on which patients can give feedback on their experience, web surveys, etc]
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| Completion Date |
02/09/2011 |
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Details of the Response
Thank you for your request to Ashford and St. Peter’s Hospitals NHS Trust.
The Trust director with responsibility for patient experience and/or service improvement is Suzanne Rankin, Chief Nurse. The Trust's Procurement lead is Sheila Ashmore. Both Suzanne and Sheila can be contacted via the Trust switchboard.
Ashford & St Peter's Hospitals NHS Foundation Trust participates in the National Patient Survey Programme through Picker Institute.
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FOI Responses 
