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Written by Outpatients
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We see over 250,000 outpatients every year at Ashford and St Peter’s Hospitals and our clinics cover a wide range of specialities.
Before your appointment
Once your appointment has been made, you will receive a letter to confirm the date, time, location and details of any samples you need to bring. Please read your letter carefully and remember to check whether your appointment is at Ashford, St Peter’s or one of our outreach clinics at another location.
We have recently launched a new Appointment Confirmation Service, to help remind patients of their routine hospital appointments and reduce the number of missed appointments. The reminders are made using a combination of automated telephone calls and calls from call centre staff. Click here to read more about service.
| If you need to change or cancel your appointment please give us as much notice as possible by calling the appointment centre on 01932 723831. |
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What to bring with you
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- You appointment letter
- Any samples requested
- Any medication you are taking
- Money to pay for car parking, prescriptions and refreshments
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On the day of your appointment
Please report to the outpatients reception when you arrive. If you are unsure where to go please ask at main reception for directions or ask any member of staff to help you. You will be asked to take a seat and wait for your name to be called. If you need any special assistance during your visit please inform the receptionist when you book in.
Waiting times
We try our best to ensure that our clinics run on time, but unforeseen delays can occasionally happen and our staff should keep you informed.
Your consultation and students
Our doctors work in teams under the leadership of a consultant and you will be seen a senior member of the team who is familiar with your case. You may not always see the consultant named on your letter or the same doctor every time you visit.
As a teaching hospital, there may be medical or nursing students present during your consultation. If you would rather they were not there please let a member of staff know.
After your consultation
If you need further tests or investigations the clinic nurse will explain what you need to do or where you need to go. If the doctor would like you to book a follow-up appointment you can do this at the outpatients reception.
You may receive a follow-up phone call after your appointment asking for feedback about our outpatient’s service.
Outpatients at Ashford Hospital
We hold around 200 clinics per week and see over 120,000 patients every year at Ashford Hospital. The majority of our clinics are held in the outpatients block, apart from rheumatology which is on the ground floor.
Appointment Contact Numbers
| Gynaecology |
01784 884401 |
| Ophthalmology |
01784 884402 |
| Oral Surgery |
01784 884262 |
| Orthodontic Department |
01784 884262 |
| Outpatients / Appointments Centre |
01784 884351 |
| Physiotherapy |
01784 884484 |
| Rheumatology |
01784 884351 |
| X-Ray |
01784 884473 |
| Mental Health Outpatients |
01784 884346 |
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Please have your Appointment Card or Letter with you when telephoning as information from it will be required.
Hospital Appointments at Ashford
For more information about visiting Ashford Hospital, please click here.
Outpatients at St Peter’s Hospital
St Peter’s holds approximately 220 clinics each week and has 150,000 patient attendances each year. Most clinics take place in the main outpatients department on level 3, except ophthalmology and ENT which takes place in area 5 on level 3, diabetes which is situated in the Stephanie Marks Diabetes Resource Centre, orthopaedics which is located in the Rowley Bristow Unit and rheumatology which is on level 2.
Appointment Contact Numbers
| Ante-Natal Clinic |
01932 722389 |
| Cardiology |
01932 722530 |
| Maternity Appointments |
01932 722366 |
| Nuclear Medicine |
01932 722482 |
| Orthopaedic Outpatient Appointments |
01932 722730 |
| Outpatient Appointments |
01932 723831 |
| Paediatric Appointments |
01932 722508 |
| Physiotherapy |
01932 722547 |
| Ultrasound |
01932 722665 |
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Please have your Appointment Card or Letter with you when telephoning as information from it will be required.
Hospital Admissions at St Peter's
| Admissions |
01932 723835 |
| Maternity Triage |
01932 722835 |
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For more information about visiting St Peter's Hospital, please click here.
Outreach clinics
In addition to our clinics at Ashford and St Peter’s we run several clinics in the community. These take place at Woking Community Hospital, Walton Community Hospital, Heart of Hounslow and some local GP practices.
Special Assistance
If you require any special assistance at all in the outpatients department, such as help with mobility, interpretation or sign language, please contact Outpatients Matron Diane Lashbrook on 01932 723428 or 01784 884584.
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Last Updated on Tuesday, 15 January 2013 09:47 |
18 Weeks Information Leaflet.pdf
