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Clinicians on the ward

Last week, The Care Quality Commission published the results of the Adult Inpatient Survey for 2018, and we are delighted to announce that the feedback for Ashford and St Peter’s Hospitals was overall encouraging, with the majority of patients having a very positive experience.

Patients who stayed at the Trust last summer were asked to complete a survey which questioned various aspects of the care they received as an inpatient- the quality of care, their treatment, the communication with staff, hospital environment and delivery of information.

Some of the areas that were rated particularly highly were; the hospital environment-including patient privacy, respect, and dignity during examinations and hospital stay in addition to the cleanliness of the room or ward. Communication also rated highly and the survey noted the excellent way in which information was delivered to patients in a way that was clear and understandable. The Trust also rated highly in confidence in care, trust in treatment, and transitions between hospital services.

The survey also identified areas for development which the Trust will focus on to improve patient experience when they stay in hospital.

Chief Nurse Sue Tranka is delighted with the results and says; “It is a testament to the fantastic team at Ashford and St Peter’s Hospitals that we have rated so highly in this survey. Obtaining feedback from patients and understanding their views is really important in helping us to improve the quality of care we provide. I’d like to thank the patients for sharing their feedback with us, and also all of the team across the hospitals for their continued hard work and dedication to ensuring that we strive towards creating the best possible experience and outcome for every patient.”

You can view the full survey here.