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Making Every Day Count

James Thomas

James Thomas
Chief Operating Officer

 

Suzanne has allowed me to use her message this week to relaunch our Making Every Day Count programme.

Many of you will be aware that our urgent care service has been under sustained pressure. This winter has seen record numbers of patients attending our Emergency Department and patients requiring admission.

Winter pressure is usually abated by May. We are now in July and we are still experiencing the same level of pressure. This has been constant since the New Year. And we are not alone. Nationally the last three consecutive Mondays were the busiest days the NHS has ever experienced in terms of A&E attendances in June.

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Becoming a learning organisation

Suzanne Rankin

Suzanne Rankin
Chief Executive

 

Our first strategic objective is about quality of care: creating a learning organisation and culture of continuous improvement to reduce repeated harms and improve patient experience.

We are already learning a lot. We hold monthly serious incident learning events, where we reflect in an open and safe environment, looking at preventing future harm. Learning during the medication safety improvement programme in 2018-19 led to a 55% reduction in medication incidents, which resulted in moderate or severe patient harm, compared to the same period in 2017-18. And we are using new ways to learn from patients and the public through Patient Experience Based Co-design (EBCD) so we can learn by seeing things from other people’s perspective.

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Our role as a Team in supporting the Armed Forces and Veterans

Suzanne Rankin

Suzanne Rankin
Chief Executive

 

As many of you know, I started my nursing career in the Royal Navy and I have always maintained a keen personal interest in the armed forces, not least because my husband is still serving. But I am not the only veteran who is also a member of Team ASPH and we also have a number of reservists, who we support when they take part in operations in this country and abroad and who bring great skills, experiences, learning and leadership to bear in the work we do here at ASPH together.

The NHS and Armed Forces have been working together, supported by NHS Employers, to strengthen relationships, share learning and career opportunities as well as thinking about how to support the delivery of healthcare to veterans. Click here for more information. All veterans are entitled to priority access to NHS care (including hospital, primary or community care) for conditions associated with their time within the armed forces (service-related). You can read more about that here.

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Work starts on transforming our estate

I have taken over Suzanne’s message of the week today and I want to use the opportunity to tell you more about the ASPH Transformation Programme happening at both Ashford and St Peter’s over the next few years.

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Welcome

Each week Suzanne Rankin, our Chief Executive, sends a message to staff about events at the hospitals, special achievements, and plans for the future.

We shall be adding them to this section as well as including them on our Twitter and Facebook pages.

From time to time, we shall ask other members of the Trust Board and clinical team to give their perspective on the week in our hospitals.

 

About Suzanne

Suzanne was announced as the new Chief Executive in June 2014.

Suzanne began her nursing and management career with the Royal Navy, including deployment during the 1990 Gulf War; a spell as Senior Nursing Officer at NATO Headquarters in Lisbon; and Nursing Officer in charge of the 56-bed Trauma and Orthopaedic Unit at the former Royal Hospital Haslar in Gosport, Hampshire.

Past Messages