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Patients First

Ashford and St Peter’s Hospitals Visiting Restrictions - Important COVID-19 Update

To protect patients, visitors and staff, the Trust has taken the decision to restrict visiting to all inpatient areas at Ashford and St Peter’s Hospitals until further notice. Please click here for the answers to frequently asked questions on the new visiting arrangements.


For guides to each hospital, please click on the links below:


This will reduce the number of people passing through the hospital and offer the maximum opportunity to reduce transmission of COVID-19.

In line with these measures, we have closed off access to our disabled car park. Please be assured we have extra measures in place for emergency access and additional staffing assembled in key locations.

We would like to thank all patients and visitors for their support, patience and co-operation. We appreciate these restrictions and measures will cause concern but our focus is to maintain patient safety and prevent spread of infection.If you’d like further information, please contact the Patient Advice and Liaison Service (PALS) by phone - 01932 723553 or email - This email address is being protected from spambots. You need JavaScript enabled to view it..


The use of face coverings when visiting hospital

People infected with COVID-19 can have very mild or no respiratory symptoms (asymptomatic) and can transmit the virus to others without being aware of it.

In line with recent recommendations from the World Health Organisation, we are introducing new measures at Ashford and St Peter’s Hospitals to keep visitors, patients, and staff safe.

From Monday, 15th June 2020 you will need to wear a face covering when you come to hospital as a visitor or outpatient.


Our vision is to be one of the best healthcare Trusts in the country.

One of our key objectives is to achieve the highest possible quality of care and treatment for our patients.

In this section, you can find out more about our care and support services as well as assistance for your visit.


Coming into Hospital


Getting Here


Visiting Times


Choose Well


Support and Facilities




Our Services


Your Feedback


Code of Conduct


Central to our vision is to provide high quality care for everyone. With the recent publication of the second Francis Report looking into the failings in care at Mid Staffordshire NHS Foundation Trust, we are once again reminded of the responsibility we carry on behalf of our patients and the importance of working in a values-led, open and safe culture. As you might expect, we have spent time with staff reflecting on the findings of this landmark report, working together to assure ourselves that something on that scale could never happen here. From the Board to the front line we continue to actively encourage, discuss and collect feedback using what we hear to make the right improvements for patients. And with the introduction of the new Friends and Family Test from April, we look forward to having an even richer source of feedback down to ward level.

We have been particularly encouraged with our results from the national patient survey, which show good improvements for the third year running, especially in how patients feel about nursing care. Given that the quality of nursing care has also been in the spotlight following the Francis Report, it is particularly reassuring for our patients and their families to know that our nurses are doing a good job.

We have also been working hard to improve the experience of patients who come to our hospitals as an emergency. With the help of the Department of Health’s Emergency Care Intensive Support Team, we have put in place a number of changes to help the flow of patients through our hospitals. Nationally this winter has seen hospitals up and down the country struggle to maintain the four hour waiting target. Within this context we are particularly encouraged that our performance has improved and that we met this important quality target for most of the financial year.


Andy Field   Andy Field
  Suzanne Rankin   Suzanne Rankin
Chief Executive


Let us know your views

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The WOW! Awards

The WOW! Awards are an easy way for patients and visitors to tell us about a member of staff or a team which provide an outstanding service.


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Friends and Family Test

We want to hear from you – would you recommend our hospitals to your friends and family?


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Complaints and Compliments

Positive feedback has a great impact on our staff – it is nice to know that you are doing a good job from the people you care for. Unfortunately, we can not accept gifts but will pass on your kind words.


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Patient Panel

The patient panel is a group of local people who volunteer their time and skills and work in partnership with the Trust.