Following the announcement by the Prime Minister that the public are being asked to avoid non-essential contact with other people, the Trust has taken the decision that, where clinically appropriate, outpatient appointments will be switched to telephone or video consultations.
This will enable patients to still have the opportunity to discuss their health condition and seek appropriate treatment and advice without needing to attend the hospital. Some face to face appointments will still continue where it is clinically necessary (for example if there needs to be a physical examination or a procedure or minor operation is planned).
Where it is appropriate to do so, we will be contacting patients over the coming days. This may mean that your existing outpatient appointment is converted to telephone but will still be held on the same date and time. In other cases the date or time of your appointment may need to change as our clinical teams are also providing additional inpatient ward cover or other actions to support the pandemic.
The telephone number that the clinicians will use to call patients will be the last known telephone number recorded on the hospital system. If you have recently changed your telephone number please contact the hospital to notify us of your new number in advance of the appointment.
We apologise for the inconvenience that this causes but the safety of our patients must remain a top priority and it is important to ensure that we fully comply with the actions taken by government to reduce the spread of the Covid 19 virus.
If patients are worried we would ask them to please call the number on your appointment letter. However our Trust staff are very busy in responding to the current situation so please bear with us if we are not able to provide an immediate response.
Outpatient Text Reminders
If you have previously opted out of receiving outpatient text reminders from Ashford and St Peters hospital. Due to COVID 19 there have been some clinic changes and we may need to notify you by text if you do not need to attend the clinic.
If you wish to opt back in to receive these reminders please contact us on 01784 884351.
If you do not opt in then please ensure you contact your Clinic Officer prior to attending any appointment in person to check that you still need to come to the hospital.