|Trust commitment to improving patient care|
|Written by Head of Communications|
“Improving the way patients feel about the care they receive in our hospitals is one of our top priorities at Ashford and St Peter’s and is a very personal ambition of mine,” confirms the Trust’s Chief Nurse, Caroline Becher.
“When I joined Ashford and St Peter’s last summer, we made some very public pledges to significantly improve the patient experience. This year’s inpatient survey results, which relate to patients who stayed at our hospitals last July, show we have improved and that we are about the same as the majority of Trusts across the country. This is not where we want to be but, although we are a little disappointed we are not downhearted. We have done a lot of work since last year and more recent internal surveys show that we are beginning to make the progress we committed to.”
Overall, today’s survey results shows that the majority of patients were happy with the care they received at both Ashford and St Peter’s hospitals and felt they were treated with respect and dignity. Specific areas to work on include reducing the levels of noise patients are experiencing at night and making sure staff communicate clearly with patients so they understand as much as possible about their care and treatment, including the medicines they are prescribed.
Caroline continues: “We recently introduced a new electronic survey device into three ward areas where we know patient experience has not been as high as it should be. Results taken in January and February this year show that patients did not have to share their accommodation with members of the opposite sex (which had been an issue in last year’s survey), 91% of those surveyed said they had been given a choice of food (another area we pledged to improve last year) and almost all (98%) said they were given enough privacy and dignity when being treated or examined.
There is no doubt we have much more to do, but these initial results are encouraging and show that with the right level of commitment, we can make the difference that we know our patients want. This is not about making a ‘quick fix’, but about a sustained quality improvement for the future. Our work continues; for example we are currently re-writing and improving our printed patient information, improving our admission and discharge processes and making sure we support our staff to give the best possible care they can.”
Last year the Trust committed to sharing their progress against the key pledges that were made in response to last year’s survey results:
|Last Updated on Thursday, 20 May 2010 14:02|