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Contact Information
How to get in touch
Written by Head of Communciations   

If you can’t find the number you are looking for, please contact the hospital switchboards who will be able to connect you to the department directly.

We welcome calls from patients via the Text Relay service - simply prefix all numbers with 18001.



Ashford Hospital
 

Address London Road, Ashford, Surrey, TW15 3AA
Main Switchboard 01784 884488


Departments

Ashford Walk-in Centre (find out more) 01784 884306
Human Resources / Personnel 01784 884279
Pathology (enquiries) 01784 884501
Phlebotomy (blood tests) 01784 884288
Voluntary Services 01784 884227
X-Ray Department (enquiries) 01784 884477
Site Management 01784 884047


Appointments

Gynaecology 01784 884401
Ophthalmology 01784 884402
Oral Surgery 01784 884262
Orthodontic Department 01784 884650
Outpatients / Appointments Centre 01784 884351
Physiotherapy 01784 884484
Rheumatology 01784 884351
X-Ray 01784 884473
Mental Health Outpatients 01784 884346


Please have your Appointment Card or Letter with you when telephoning as information from it will be required.


Hospital Appointments

Admissions 01784 884180


Wards

Chaucer 01784 884003
Critical Care Unit 01784 884537
Day Surgery Unit 01784 884127
Dickens 01784 884004
Eye Ward 01784 884406
Wordsworth 01784 884008



St. Peter’s Hospital
 

Address Guildford Road, Chertsey, Surrey, KT16 0PZ
Main Switchboard 01932 872000
Fax Number 01932 723821


Departments

Accident and Emergency (adults and children) 01932 722321
Child and Family Psychology 01932 722561
Medical Assessment Unit 01932 722936
07825 098 750 (GP Referrals)
Midwives (community) 01932 722413
MRI Imaging Centre 01932 872444
Nursing Office 01932 722328
Orthopaedic Admissions 01932 722235
Pathology Office 01932 723062
Bereavement Office 01932 722319
Rowley Bristow Orthopaedic Unit 01932 722600
Site Manager 01932 722885
Social Workers 01932 722526
Surgical Appliances and Orthotics 01932 722007
Transport / Peterbus 01932 722218
Pharmacy 01932 723207
Stephanie Marks Diabetes Centre 01932 722789
Wheelchair Service 01483 846409


Outpatient Appointments

Ante-Natal Clinic 01932 722389
Cardiology 01932 722530
Maternity Appointments 01932 722366
Nuclear Medicine 01932 722482
Orthopaedic Outpatient Appointments 01932 723544
Outpatient Appointments 01932 723831
Paediatric Appointments 01932 722508
Physiotherapy 01932 722547
Ultrasound 01932 722665

Please have your Appointment Card or Letter with you when telephoning as information from it will be required.


Hospital Admissions

Admissions 01932 723835
Maternity Triage 01932 722835


Genito-Urinary Medicine (Sexual Health Clinic)

Blanche Heriot Unit 01932 723811
01932 722669


Wards

Ash Ward
Level 3, Duchess of Kent Wing
01932 722714
Aspen Ward
Level 4, Duchess of Kent Wing
01932 723907
Birch Ward
Level 4, Duchess of Kent Wing
01932 722012
Cedar Ward
Level 4, Duchess of Kent Wing
01932 722003
Coronary Care Unit
Level 4, Duchess of Kent Wing
01932 723804
Day Surgery Unit
Level 3, Duchess of Kent Wing
01932 722033
Endoscopy Ward
Level 3, Outpatients Block
01932 722037
Falcon Ward
Level 2, Abbey Wing
01932 722287
Heron Ward 01932 723266
Holly Ward
Level 4, Duchess of Kent Wing
01932 723257
Intensive Care
Level 3, Duchess of Kent Wing
01932 722991
Kestrel Ward
Level 2, Abbey Wing
01932 722338
Kingfisher Ward
Level 2, Abbey Wing
01932 722380
Joan Booker Ward
Level 1, Abbey Wing
01932 722660
Labour Ward
Abbey Wing
01932 722663
Maple Ward
Level 3, Duchess of Kent Wing
01932 723137
May Ward
Level 4, Duchess of Kent Wing
01932 722014
Medical Assessment Unit (MAU)
Level 3, Duchess of Kent Wing
01932 722935
Medical High Dependency Unit
Level 3, Duchess of Kent Wing
01932 723698
Medical Short Stay Unit (MSSU)
Level 3, Duchess of Kent Wing
01932 722010
Neonatal Ward
Level 3, Abbey Wing
01932 722667
Oak Ward
Level 3, Duchess of Kent Wing
01932 722016
Surgical High Dependency Unit
Abbey Wing
01932 723179
Swan Ward
Abbey Wing
01932 723220
Swift Ward 01932 722201


Patient Advice and Liaison Service (PALS)

You can contact the PALS team Monday to Friday 9.00 am to 5.00 pm by:

  • Asking any Reception staff to contact the PALS team for you
  • Asking a member of staff from your ward or outpatients department to contact the PALS team on your behalf

Telephone: 01932 723553

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Complaints and Compliments

The Trust is aware that on occasion people may wish to complain about their experiences at Ashford and St Peter’s Hospitals. The Trust takes complaints very seriously and will endeavour to investigate and respond to your concerns professionally and promptly. We have leaflets which will give you information about how the NHS complaints procedure works and how to go about making a complaint.

Telephone: 01932 722612

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Freedom of Information Requests

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities with full access granted in January 2005. The Act sets out exemptions to that right and places certain obligations on public authorities.

In line with the Freedom of Information Act legislation, Ashford and St. Peter’s Hospitals NHS Trust has published key documents that you can download or request from our Freedom of Information Co-ordinator.

Contact Number (FOI request enquiries): 01932 722986

Address:
Information Services, St. Peter’s Hospital

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Access to Health Records

We are not allowed to release any confidential materials under the Freedom of Information Act; however you have “subject access” rights to see your own health records under the Data Protection Act 1998.

Please contact our Subject Access Request Team:

  • St. Peter’s Hospital
    Health Records Department
    Guildford Road, Chertsey, KT16 0PZ
  • This e-mail address is being protected from spambots. You need JavaScript enabled to view it

They will be able to advise you on the release forms you will need to complete and how to obtain maternity and other records. There may be a charge for this service. Please note that the Trust is only obliged to hold records for the standard time limit under the NHS guidelines (usually 8 years but this is extended to 15 years for clinical trials, and up to 25 for child/maternity records).

As the Trust only covers acute services, you will need to contact Surrey and Borders Partnership NHS Trust for mental health records.



Other NHS Contacts

NHS Direct 0845 4647
Weybridge Hospital (walk-in centre) 01932 852931
Woking Hospital 01483 715911
NHS Direct www.nhsdirect.nhs.uk/
Department of Health www.dh.gov.uk/Home/fs/en
NHS Choices www.nhs.uk/
Healthcare Commission www.healthcarecommission.org.uk/Homepage/fs/en
NHS Modernisation Agency www.modern.nhs.uk/home/default.asp?site_id=58
National Electronic Library for Health www.nelh.nhs.uk/
General Medical Council www.gmc-uk.org/
National Statistics http://www.statistics.gov.uk/
NPfiT www.connectingforhealth.nhs.uk/
HSC Information Centre www.ic.nhs.uk/index_html#
NICE www.nice.org.uk/
NHS Estates www.nhsestates.gov.uk/home.asp
Frimley Park Hospital www.frimleypark.nhs.uk/
Royal Surrey County Hospital www.royalsurrey.nhs.uk/
NHS South East Cost www.southeastcoast.nhs.uk/
East Surrey Clinical Commissioning Group www.eastsurreyccg.nhs.uk
Guildford and Waverely Clinical Commissioning Group www.guildfordandwaverleyccg.nhs.uk
Surrey Downs Clinical Commissioning Group www.surreydownsccg.nhs.uk
Surrey Heath Clinical Commissioning Group www.surreyheathccg.nhs.uk
North East Hampshire and Farnham Clinical Commissioning Group www.northeasthampshireandfarnhamccg.nhs.uk
North West Surrey Clinical Commissioning Group www.nwsurreyccg.nhs.uk/pages/home.aspx

 

Last Updated on Monday, 21 July 2014 08:17