Please note that calls maybe recorded for Training, Quality and Investigatory purposes.
If you can’t find the number you are looking for, please contact the hospital switchboards who will be able to connect you to the department directly.
For a summary of contact numbers for our wards, please click here.
We welcome calls from patients via the Text Relay service - simply prefix all numbers with 18001.
If you are not a patient at this hospital and have general health related queries, we would suggest you either call NHS 111 or go to NHS Choices at www.nhs.uk.
|Address||London Road, Ashford, Surrey, TW15 3AA|
|Main Switchboard||01784 884488|
|Departmental Numbers||Click here|
St. Peter’s Hospital
|Address||Guildford Road, Chertsey, Surrey, KT16 0PZ|
|Main Switchboard||01932 872000|
|Departmental Numbers||Click here|
Patient Experience Team
You can contact the team Monday to Friday 9.00 am to 5.00 pm by:
- Asking any Reception staff to contact the team for you
- Asking a member of staff from your ward or outpatients department to contact the PALS team on your behalf
Telephone: 01932 723553
Members of the Press can contact the Communications team on 01932 722163 (Monday to Friday, 8.30am to 5.30pm).
For media requests out of office hours, please contact our switchboard on 01932 872000 who will be able to obtain the oncall press officer.
Complaints and Compliments
The Trust is aware that on occasion people may wish to complain about their experiences at Ashford and St Peter’s Hospitals. The Trust takes complaints very seriously and will endeavour to investigate and respond to your concerns professionally and promptly. We have leaflets which will give you information about how the NHS complaints procedure works and how to go about making a complaint.
Telephone: 01932 722612
Freedom of Information Requests
The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities with full access granted in January 2005. The Act sets out exemptions to that right and places certain obligations on public authorities.
In line with the Freedom of Information Act legislation, Ashford and St. Peter’s Hospitals NHS Trust has published key documents that you can download or request from our Freedom of Information Co-ordinator.
Contact Number (FOI request enquiries): 01932 722986
Information Services, St. Peter’s Hospital
Access to Health Records
We are not allowed to release any confidential materials under the Freedom of Information Act; however you have “subject access” rights to see your own health records under the Data Protection Act 1998.
Please contact our Subject Access Request Team:
- St Peter’s Hospital
Health Records Department
Guildford Road, Chertsey, KT16 0PZ
They will be able to advise you on the release forms you will need to complete and how to obtain maternity and other records. There may be a charge for this service. Please note that the Trust is only obliged to hold records for the standard time limit under the NHS guidelines (usually 8 years but this is extended to 15 years for clinical trials, and up to 25 for child / maternity records).
As the Trust only covers acute services, you will need to contact Surrey and Borders Partnership NHS Trust for mental health records.
Other NHS Contacts
|NHS 111||Dial 111 if it isn't an emergency|
|Weybridge Hospital (walk-in centre)||01932 852931|
|Woking Hospital||01483 715911|
|Department of Health||www.gov.uk/government/organisations/department-of-health|
|Care Quality Commission||www.cqc.org.uk|
|General Medical Council||www.gmc-uk.org|
|Frimley Park Hospital||www.frimleypark.nhs.uk|
|Royal Surrey County Hospital||www.royalsurrey.nhs.uk|
|Surrey and Borders Partnership||www.sabp.nhs.uk|
|Surrey and Sussex Healthcare||www.surreyandsussex.nhs.uk|
|East Surrey Clinical Commissioning Group||www.eastsurreyccg.nhs.uk|
|Guildford and Waverely Clinical Commissioning Group||www.guildfordandwaverleyccg.nhs.uk|
|Surrey Downs Clinical Commissioning Group||www.surreydownsccg.nhs.uk|
|Surrey Heath Clinical Commissioning Group||www.surreyheathccg.nhs.uk|
|North East Hampshire and Farnham Clinical Commissioning Group||www.northeasthampshireandfarnhamccg.nhs.uk|
|North West Surrey Clinical Commissioning Group||www.nwsurreyccg.nhs.uk/pages/home.aspx|