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Update to Visiting Arrangements at ASPH

 

Please watch this short video to explain our visiting arrangements.

This video was created at the start of the COVID-19 measures and some details may have changed.

For the latest information, please click here. We shall also be updating the FAQs as new guidance is released.

 

General Visiting

  1. What are the restricted visiting arrangements at ASPH?
  2. What are the rules around face masks?
  3. What are the arrangements for visiting patients at the end-of-life?
  4. Can I bring my children to visit?
  5. Why has the Trust decided to implement these measures?
  6. How long will they be in place for?
  7. What if I have travelled a long distance, can I see my relative?
  8. My mother/father has dementia and will not understand what is happening.
  9. What if I need to drop off items for my loved one?
  10. If I am allowed to visit how should I enter the hospital sites?
  11. My loved one doesn’t have a mobile phone, how can I stay in touch with them?
  12. How will I be able to check on their progress or speak with a doctor?
  13. What will happen if I need to bring someone to ED?
  14. If my loved one is ready to go home, how will I collect them?
  15. I’m really worried about my relative or loved one, what should I do?
  16. What if I have a concern or wish to make a complaint?

Maternity Services

  1. What are the restricted visiting arrangements for women in the maternity unit at ASPH?
  2. Will my birth partner be able to be with me during my induction of labour?
  3. Will my birth partner be able to be with me at my caesarean section?
  4. Will my birth partner be able to come to labour ward with me if they have symptoms?
  5. Will my birth partner be able to stay after the birth of my baby?
  6. Can I bring my bag and baby items with me? 

General Visiting

What are the restricted visiting arrangements at ASPH?

Restricted visiting is allowed in the following areas:

  • Women can be accompanied by one adult to the 20 week scan (anomaly scan). They can be supported by one named birth partner during labour on Labour Ward or in the Abbey Birth Centre. After the birth they are able to spend up to two hours on Joan Booker (the postnatal) Ward. No children are allowed anywhere in the maternity unit.
  • Children on the paediatric ward should be accompanied by one named parent or guardian. They must not move outside of the paediatric wards or around the hospital during their stay.
  • Babies in the Neonatal Intensive Care Unit (NICU) can be supported by either or both parents at morning and afternoon sessions. The team caring for your baby will explain the arrangements. You must not leave the NICU or postnatal ward or move around the hospital during their stay.
  • End of life visiting is with agreement with the ward team with oversight and control via the palliative care team. See below for more information.

What are the rules around face masks?

All patients, visitors, and staff are expected to use a new surgical mask issued by the checkpoint teams when they arrive at all hospital sites. If you are wearing your own face covering or mask you will be asked to remove this and use a new mask for the duration of your visit. The mask must cover your mouth and nose and be worn at all times, unless your clinician asks you to remove it.

There are checkpoints by each entrance and you will be asked to use the hand sanitiser provided and have your temperature taken (by a forehead thermometer). On exit, please dispose of the mask in the clinical waste bin provided and sanitise your hands.

It is expected that everyone on the hospital sites wears a mask with the following exceptions, in line with national guidance:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress
  • if you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate

What are the arrangements for visiting patients at the end-of-life?

We have made some changes to the visiting arrangements for patients at the end-of-life. We are now able to accommodate one nominated visitor for up to one hour each day or two nominated visitors on alternate days during a patients stay. The patient must still be referred and reviewed by the Specialist Palliative Care Team prior to visiting, and visits must be pre-arranged each day with the ward nursing team.


Can I bring my children to visit?

Children are not permitted to visit anywhere in the hospital.


Why has the Trust decided to implement these measures?

The measures have been introduced to protect the safety of patients, visitors, staff and their families by reducing the number of people in the hospital and the spread of COVID-19. We would like to thank all patients and visitors for their support, patience and co-operation.


How long will they be in place for?

We will continue to follow national guidance to review the restrictions and will relax them if and when the evidence shows this is possible.


What if I have travelled a long distance, can I see my relative?

These visiting restrictions apply to everyone, no matter how far they have travelled.

Please contact our main switchboard on 01932 872000 who will be able to put you through to our wards. Nursing staff will pass on messages and provide updates to the patient’s Next of Kin.


My mother/father has dementia and will not understand what is happening.

If you have a family member who is a patient with dementia, who would really benefit from a visitor then please speak to the ward nursing team and they will advise further.


What if I need to drop off items for my loved one?

You may drop off items for a relative as long as you are not in isolation and no-one in your household has symptoms of COVID-19. Items must be clean and dry, and contained in a clean, tied bag and clearly labelled with the patient’s full name and ward.

Please wait outside the hospital Main Entrance and call our switchboard on 01932 872000. Do not come into the hospital.

A member of staff will meet you outside the main hospital entrance and will collect the bag of items and deliver it to the ward.


If I am allowed to visit how should I enter the hospital sites?

If you fall into the very few exceptions and are allowed to visit please enter at either the Main Entrance or the entrance to the Duchess of Kent wing. Go to the nearest hand washing facility to wash your hands with soap and water. You may then go to the person you are visiting and must not visit any other part of the hospital. Please respect any requests given by the staff. Their priority is to protect the safety of patients. If you are asked to leave a particular area please do so immediately.


My loved one doesn’t have a mobile phone, how can I stay in touch with them?

Please contact our main switchboard on 01932 872000 who will be able to put you through to our wards. Nursing staff will pass on messages and provide updates to the patient’s Next of Kin.


How will I be able to check on their progress or speak with a doctor?

Please contact our main switchboard on 01932 872000 who will be able to put you through to our wards. Nursing staff will pass on messages and provide updates to the patient’s Next of Kin.

Please appreciate that our staff will be working under increased pressure. We will do our absolute best to respond to all enquiries from relatives in a timely way, but you may need to bear with us at busy times. Please rest assured that if the ward has a particular concern about your relative, they will contact you.


What will happen if I need to bring someone to ED?

Adults should attend or be dropped off at the Urgent Treatment Centre (UTC) on their own where they will be triaged and treated.

If patients are discharged, staff will offer to contact a relative or friend, or will ring the patient’s registered contact number if they are unable to explain who to contact.

Children should also attend the UTC and they should be accompanied by one parent or guardian.


If my loved one is ready to go home, how will I collect them?

The ward staff will contact you when your relative is ready to go home. Please follow their instructions.


I’m really worried about my relative or loved one, what should I do?

Please contact our main switchboard on 01932 872000 who will be able to put you through to our wards. Nursing staff will pass on messages and provide updates to the patient’s Next of Kin.

Please rest assured that the PALS team is closely linked in with all ward and clinical teams and will be able to flag any concerns on your behalf.

We understand these restrictions will feel difficult for many but our priority must be the safety of patients, visitors, staff and their families.


What if I have a concern or wish to make a complaint?

The PALS service will now run Monday to Friday 9-5pm. Please note that the weekend service is no longer available, but patients and visitors can get information on that day from the main reception or hospital switchboard.

Please call the PALS office direct on 01932 723553.

You can leave a message outside normal working hours and a member of the PALS team will return your call within 24 hours or by the next working day.

For more information, please visit our webpage here.


Maternity Services

What are the restricted visiting arrangements for women in the maternity unit at ASPH?

Visiting is restricted to one named birth partner at the 12 and 20 week (anomaly) scan, during labour and for the first hour after your baby is born. We are currently allowing a two hour time slot for all women admitted to the Maternity Unit who are either pregnant or who have given birth; this visiting slot is for a single named birth partner only. There will be no access for any other visitors including children / siblings. Where your appointment has not been moved to a virtual review and you are required to come into the hospital to the antenatal clinic, you may be accompanied by one birth partner.

You will not be able to bring anyone with you to any of your other appointments, scans or check-ups.


Will my birth partner be able to be with me during my induction of labour?

Your birth partner will be able to join you on labour ward once your labour has started.

However, they will not be able to be with you on the ward at the beginning of your induction of labour.


Will my birth partner be able to be with me at my caesarean section?

Your birth partner will be able to come into the theatre with you as long as they do not have any symptoms of COVID-19. If you are booked for an elective caesarean section both yourself and your partner will have a swab for COVID-19 taken 24-48 hours before the operation.


Will my birth partner be able to come to labour ward with me if they have symptoms?

Your birth partner must not have any symptoms, have been advised to isolate due to contact or be positive for COVID-19. If they do they must not attend the maternity unit.


Will my birth partner be able to stay after the birth of my baby?

Your birth partner will be able to stay with you for a short time after your baby is born and will be provided with a daily two hour time slot to visit for the remainder of your hospital stay.


Can I bring my bag and baby items with me?

You are welcome to bring in your essential items to support you through labour and when your baby is born. Please ensure all items are clean and dry, and secured in a clean bag or suitcase.