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The team

Completing our look at our Cancer and Palliative Care team, Terri Hess, Lead Urology Specialist Nurse, talks to us about the developments within the Urology Department at St Peter’s.

‘As a centre of excellence, we provide comprehensive screening, diagnostic and treatment services for a wide range of urological conditions, including urological cancers such as kidney, bladder, prostate and testes.

There are three Clinical Nurse Specialists – Lisa Evetts, Vicky Powell and me.  We help to co-ordinate patient care and work with other departments to ensure that care is ‘joined up’ and consistent.  Two of the team, Jeanine Richards and Wayne Christie, run a series of clinics for patients, such as catheter care and chemotherapy.  They also help teach other clinical staff across the Trust on catheter care. In the future we hope to offer catheter teaching in the community to both GPs and nurses and this is something we’re in the process of planning.

Rapid diagnosis is important and the team is always working towards improvement of our service.  We perform 60 cystoscopies a week - a procedure that looks at the bladder and other parts of the urinary system. We also have our own theatre within the urology department and are therefore able to perform our own operations.

Patient feedback is important to our continuous service improvement and we held one of our regular Patient Experience Days on 30 March.  These events give patients, family and friends the chance to tell us about their hospital experience and ways we can improve our service.  As part of the Trust’s strategic vision to develop joined up, co-ordinated care within the hospitals and also into and out of hospitals, we are developing regional hubs across the Surrey region.  The aim is to provide ‘joined up care’ – working with community services and other organisations to provide patients with the care they need close to, or in, their home as a seamless experience, regardless of who in the NHS is actually looking after them.

In 2015 we provided care for over 9,000 urology patients.  It is likely to be even busier in 2016, and therefore we need to be as efficient as possible and work together as a cohesive team to deliver the best patient care possible.’