We hold around 200 clinics per week and see over 120,000 patients every year at Ashford Hospital.
The majority of our clinics are held in the outpatients block, apart from rheumatology which is on the ground floor.
Advice for those with appointments at Ashford and St Peter’s Hospitals
Due to the COVID19 pandemic and changes to recent national guidance we are taking a number of precautions to reduce risk to our patients.
All outpatient clinics and inpatient theatre lists are being reviewed and there may be changes to planned appointments and operations. For outpatients it is possible that your clinic appointment may be converted to a telephone call or video conference. Some inpatient operations are being cancelled to avoid using hospital beds for routine surgery during this time.
The majority of patients having day case surgery at Ashford Hospital will continue to have their surgery as planned, except where our clinicians are needed to provide additional support to wards.
Our clinical and administrative teams are currently reviewing where changes to clinics and theatre lists will be required and will contact affected patients as soon as possible.
Urgent emails should be marked as urgent in the subject, otherwise teams will respond as soon as possible.
Text Message Survey
We know we have some patients waiting for a longer time than we would like for their appointments. We also know that sometimes you may have been treated elsewhere or feel like you no longer need your appointment.
This survey will allow us to make sure we can update our waiting lists and ensure that only those patients who want their appointments are given a date.
An update on visiting at Ashford and St Peter’s Hospitals
Visiting is no longer restricted to two hours, and visiting is no longer required to be booked by telephone. Please ensure that you visit during the normal ward visiting times. Please note that no more than two people should visit a patient at any given time.
More information and exceptions to visiting times.
Update to Infection Prevention Control Guidance
We have made the decision that from Monday 17th 2023 face mask wearing for visitors, patients, and staff will no longer be a mandatory requirement in non-clinical areas of our hospitals.
Face masks will still be available in the main entrances of the hospitals, for those who would prefer to continue to wear face masks, and in clinical areas.
We will continue to monitor the situation and will update you with any further changes to our Infection Prevention and Control measures.
Thank you for your continued support.
Andrea Lewis, Chief Nurse
David Fluck, Medical Director
Patient Initiated Follow Up (PIFU)
Many patients with long-term conditions, or following hospital treatment, are asked to meet with their clinical team regularly. However, those follow-up appointments don’t always need to be at routine intervals, but just when the patient needs them.
This is why Ashford & St Peters NHS Foundation Trust has now launched Patient Initiated Follow Up appointments (PIFU for short).
- Find out more about PIFU and read the FAQs
Outpatients and Imaging Appointments Update
The majority of outpatient appointments will be virtual – either via telephone or video. We are in the process of moving as many appointments as possible over to a video format using a system called Attend Anywhere. You will receive a letter, phone call or text message to confirm when and how your appointment will take place.
Face-to-face appointments will only take place where they deemed clinically essential and the majority, including imaging appointments, will take place at Ashford Hospital. Please watch this short animation to explain what will happen when you come for your appointment.
If you have any questions about your appointment please call 01784 884351 (between 9am to 5pm).
Outpatient Text Reminders
If you have previously opted out of receiving outpatient text reminders from Ashford and St Peters hospital. Due to COVID 19 there have been some clinic changes and we may need to notify you by text if you do not need to attend the clinic.
If you wish to opt back in to receive these reminders please contact us on 01784 884351 (between 9am to 5pm).
If you do not opt in then please ensure you contact your Clinic Officer prior to attending any appointment in person to check that you still need to come to the hospital.
Waiting Times
We try our best to ensure that our clinics run on time, but unforeseen delays can occasionally happen and our staff should keep you informed.
- Waiting times for planned care referrals (August 2023)
Appointment Contact Numbers
If you need to cancel or change an appointment, please contact 01784 884351 (between 9am to 5pm) or email
| Gynaecology | 01784 88 4401 |
| Ophthalmology | 01784 88 4402 |
| Oral Surgery | 01784 88 4262 |
| Orthodontic Department | 01784 88 4262 |
| Orthopaedics | 01932 72 2730 01932 72 3602 01932 72 3544 |
| Outpatients / Appointments Centre | 01784 88 4351 |
| Physiotherapy | 01784 88 4484 |
| Rheumatology | 01784 88 4351 |
| X-Ray | 01784 88 4473 |
| Mental Health Outpatients | 01784 88 4346 |
Please have your Appointment Card or Letter with you when telephoning as information from it will be required.
Hospital Appointments at Ashford
| Admissions | 01784 88 4180 |
For more information about visiting Ashford Hospital.
Accessibility Guide
On AccessAble, there is an Accessibility guide for Outpatients Clinics - Areas 1, 2, 3, 4, ENT and ECG
Outreach clinics
In addition to our clinics at Ashford and St Peter’s we run several clinics in the community. These take place at Woking Community Hospital, Walton Community Hospital, Heart of Hounslow and some local GP practices.
Special Assistance
If you require any special assistance at all in the outpatients department, such as help with mobility, interpretation or sign language, please contact Outpatients Matron on 01932 723428 or 01784 884584.
What to do when you arrive
Please report to reception area as detailed in your appointment letter. Our Outpatients department is located on the first floor.
Hand in your appointment letter to the receptionist or use the self-check in kiosk. The reception is signposted from the Outpatients entrance (see map). If you have been out of the country for more than 12 months, please show your passport and EHIC card when you arrive.
How to reach us
By bus:Ashford Hospital is served by the following bus routes – 116; 203; 216; 441; 442; 555. For more details on public transport services please call Traveline on 0871 200 2233 or see https://www.traveline.info.
By car: Barriered car parking is close to the hospital main entrance. There are a number of disabled bays (see map). Unless you are visiting out of peak weekday hours we recommend you park in the main Outpatients visitor car park where most spaces are available.
Parking charges are FREE for the first 20 minutes and then start at £3.50 for up to 2 hours, increasing by £1 an hour up to six hours. Our parking machines accept the following coins: 10p, 20p, 50p, £1 and £2; and also £5, £10 and £20 notes. Credit/debit cards are accepted by the pay stations. See our Help with Transport page for details of concessions.
If you are in receipt of certain benefits you may be able to claim back your travel costs/parking charges - please ask at our main reception desks if you need further information, see our leaflet Help in travelling to hospital or visit the NHS Choices website. Cycling and motorcycle parking facilities are also available.
Cycling and motorcycle parking facilities are also available.
If you have special needs
If you have any particular needs, please contact the Patient Advice and Liaison Service (PALS) on 01932 723553 between 10am and 3pm Mon-Fri and we will make arrangements to help you. All clinics are wheelchair friendly and all areas can be accessed via a lift. Coin operated (£1 coin) wheelchairs are available on arrival – please ask at main reception.
Changing Places Facilities
We have a Changing Places room in Outpatients Ashford on the first floor.
This facility is open 08.30 – 18.00.
Changing Places toilets are different to standard accessible toilets (or "disabled toilets") as they have extra features and more space to meet the needs of people who use them.
Leaving your clinic appointment
It is very important to see the receptionist at the clinic before you leave, even if the doctor has discharged you so that any further arrangements can be made.
Controlling infection
We take our responsibility towards infection control very seriously. Please use the hand gels provided to clean your hands on entering hospital. If you want to check that staff have washed their hands, just ask. They will not be offended.
Smoking
We have a no smoking policy at both hospitals, including the grounds – please respect this. If you need help to quit smoking, we offer a referral service – please ask.
Use of mobile phones
If you have a mobile phone we would ask that you switch it off when you are waiting for your appointment and during your consultation.
Research
The Trust is involved in many Clinical Trials across most of our specialities. During your visit you may be offered the opportunity, by your consultant, to consider participation in a Clinical Trial relevant to your condition.
For more information about Clinical Trials, please see our website: www.ashfordstpeters.nhs.uk/research
SMS for appointments
To keep our patients informed about appointments and to cut down on DNAs, we send information out via SMS as appointment reminders for our patients. This service is provided by an external company called Healthcare Communications UK Ltd; please see their website to view their Privacy Policy. If you do not want to receive these alerts to your mobile phone, please let us know and we will remove you from this appointment service.
