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COVID-19 Information Resources

In this section, we have links to resources regarding COVID-19 and the services at our hospitals.


Keeping you safe when visiting ASPH

As we move into the next stage of the COVID-19 pandemic we are restoring and recovering our services and safety for you and our team remains our absolute priority.

With this in mind we have made significant changes at our sites in line with government regulations. However we also need your support with these measures too. So please watch our short animation and read our information sheet. Thank you for your support and patience in following the guidance and helping to keep everyone safe.

Wearing Face Masks in our Hospitals

All patients, visitors, and staff are expected to use a new surgical mask issued by the checkpoint teams when they arrive at all hospital sites. If you are wearing your own face covering or mask you will be asked to remove this and use a new mask for the duration of your visit. The mask must cover your mouth and nose and be worn at all times, unless your clinician asks you to remove it.

There are checkpoints by each entrance and you will be asked to use the hand sanitiser provided and have your temperature taken (by a forehead thermometer). On exit, please dispose of the mask in the clinical waste bin provided and sanitise your hands.

It is expected that everyone on the hospital sites wears a mask with the following exceptions, in line with national guidance:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress
  • if you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate

Outpatients and Imaging Appointments

The majority of outpatient appointments will be virtual – either via telephone or video. We are in the process of moving as many appointments as possible over to a video format using a system called Attend Anywhere. You will receive a letter, phone call or text message to confirm when and how your appointment will take place.

Face-to-face appointments will only take place where they deemed clinically essential and the majority, including imaging appointments, will take place at Ashford Hospital. Please watch this short animation to explain what will happen when you come for your appointment.

If you have any questions about your appointment please call 01784 884361.

Visiting our Hospitals

To protect patients, visitors and staff visiting restrictions will remain in place to most areas at Ashford and St Peter’s Hospitals until further notice. Please click here for the answers to frequently asked questions on the visiting arrangements.


For guides to each hospital, please click on the links below:


We have introduced these measures to reduce the number of people passing through the hospital sites and offer the maximum opportunity to reduce transmission of COVID-19.

In line with these measures, we have closed off access to our disabled car park and this space is temporarily being used for ambulances arriving at the Emergency Department.

We would like to thank all patients and visitors for their support, patience and co-operation. We appreciate these restrictions and measures will cause concern but our focus is to maintain patient safety and prevent spread of infection.

Visiting Arrangements for Patients at the End-of-life

We have made some changes to the visiting arrangements for patients at the end-of-life. We are now able to accommodate one nominated visitor for up to one hour each day or two nominated visitors on alternate days during a patients stay. The patient must still be referred and reviewed by the Specialist Palliative Care Team prior to visiting, and visits must be pre-arranged each day with the ward nursing team.

Visiting Arrangements

Other visiting restrictions still remain in place and this is due to the risk COVID-19 continues to present within the community and our hospital and the associated threats of outbreaks with this.

If you have a family member who is a patient with special circumstances – such as learning difficulties, emotional and behavioural difficulties, or dementia, who would really benefit from a visitor then please speak to the ward nursing team and they will advise further.

Bereavement Office

Our Bereavement team provides advice and practical help for relatives immediately after the death of a loved one.

Please contact the team on 01932 722319 from Monday to Friday between 9am and 5pm. At weekends and bank holidays, there will be a reduced service 10am to 2pm.

Please use the hospital switchboard (01932 872000) if the service is not available. They will be able to direct your enquiry to the appropriate person or department / ward.

Maternity and Antenatal
Due to the outbreak of Coronavirus we need to implement a strict visiting policy in order to safeguard our mums and newborn babies, we appreciate your support and understanding with these measures.

Visiting will be restricted to one birth partner only during labour and for the first hour after your baby is born. There will be no access for any other visitors including children / siblings and you will not be able to bring anyone with you to any of your appointments, scans or check-ups.

Elective Inpatients
We are beginning to restart elective surgery that was reduced or suspended due to Covid-19. The majority of planned surgery will take place at Ashford Hospital but we are also utilising other hospital sites. We are working hard to prioritise patients waiting for surgery and to safely increase theatre capacity. If you have been referred to ASPH we will be in touch to arrange your appointment and explain the process you need to follow 14 days prior to surgery.

Emergency Inpatients and Cancer Treatment
Urgent and cancer patients are being clinically reviewed and surgery will continue (where appropriate). Diagnostic testing will continue for these patients.

Supporting Recovery from COVID-19

The Therapies team at Ashford and St Peters have developed a range of resources to help you in your recovery following discharge from hospital with COVID-19.

Each patients recovery journey will be different, but you may experience feelings of fatigue, shortness of breath, reduced tolerance for exercise, loss of appetite, difficulties with eating and drinking or voice issues. The guidance provided is based on general rehabilitation strategies and should not replace any individual advice you have been given.

Donations to the Trust
In these worrying times, the generosity of people and businesses from our community has been truly amazing. We are so grateful for all of the contributions and donations that have been made to support our staff. We are making arrangements to ensure these donations reach the team and vulnerable members of our community; so that you can be sure your generosity is really being put to good use. We don’t want anyone to put themselves at risk in order to support us, so here are a few pointers if you want to help ... find out more.

Latest NHS Information and Advice about COVID-19

You can access all the latest information on symptoms, testing and tracing, self-isolation, treatment and social distancing on the NHS website.

You should use the 111 online coronavirus service if you have any of the following symptoms:

  • high temperature
  • new, continuous cough
  • loss or change to your sense of smell or taste

111 will tell you what to do and help you get a test if you need one. Stay at home and do not go to places like a GP surgery, hospital or pharmacy. If you cannot get help online then call 111.


If you are worried about a child:

Call 111 if you are worried about a baby or child under 5. If your child seems very unwell, is getting worse or you think there’s something seriously wrong, call 999. You can access more advice about coronavirus in children here.

Patient Resources

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

For all the latest information including the risk of COVID-19 in the UK, advice for travelers, symptoms of Coronavirus, how it is spread and advice around public places and self-isolation visit the NHS website.

In this section:


When to self-isolate

Self-isolate if:

  • you have any symptoms of coronavirus (a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste)
  • you're waiting for a coronavirus test result
  • you've tested positive for coronavirus – this means you have coronavirus
  • you live with someone who has symptoms, is waiting for a test result or has tested positive

There is separate advice if you're told by NHS Test and Trace that you've been in contact with a person with coronavirus available here.

For information about self-isolating when you travel or return to the UK, see GOV.UK: how to self-isolate when you travel to the UK.


How to self-isolate


  • do not go to work, school or public places – work from home if you can
  • do not go on public transport or use taxis
  • do not go out to get food and medicine – order it online or by phone, or ask someone to bring it to your home
  • do not have visitors in your home, including friends and family – except for people providing essential care
  • do not go out to exercise – exercise at home or in your garden, if you have one


How long to self-isolate

If you have symptoms of coronavirus, you'll usually need to self-isolate for at least 7 days.

If you live with someone who has symptoms, you'll usually need to self-isolate for 14 days.

Read more about how long to self-isolate.


How to avoid spreading the infection

It's very important to do what you can to reduce the risk of you and other people getting ill with coronavirus.

You can spread the virus even if you do not have symptoms.



  • stay at least 2 metres (3 steps) away from anyone you do not live with when outside your home
  • wash your hands with soap and water often – do this for at least 20 seconds
  • use hand sanitiser gel if soap and water are not available
  • wash your hands as soon as you get home
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • if you can, wear something that covers your nose and mouth when it's hard to stay away from people, such as in shops or on public transport



  • do not touch your eyes, nose or mouth if your hands are not clean


Advice for people at high risk

All the latest information and advice for people at higher risk from coronavirus can be found here.


Pregnancy advice

If you're pregnant and worried about coronavirus, you can get advice about coronavirus and pregnancy from the Royal College of Obstretricians and Gynaecologists.


Update on Disabled Parking

The disabled car park is still open at St Peter’s Hospital but the nearest entrance to the hospital is temporarily closed. This is due to new processes for infection control screening, and in particular, so they, like other visitors to the Trust can be given a surgical mask, have a temperature check and sanitise their hands at a central access point.

Disabled persons are kindly asked to enter via the Duchess of Kent or front entrance at St Peter’s Hospital. If a disabled person or their carer needs assistance to get to the entrances, please phone the porters directly via 01932 722036. There will be signs in the car park to also assist visiting.

Changes to St Peter's Access and Parking
As part of the ongoing Transformation works at St Peter’s Hospital, there will be some temporary changes to how the main entrance of the hospital is accessed. As of Monday 24th February, for eight weeks, there will be no access for patient or visitor drop off at the front entrance ... read more.

Due to the new multi-deck car park build at St Peter's, you will need to follow the signs to the new parking location ... read more.