The WOW! Awards are the UK's only national award scheme in recognising excellent customer service based on customer nominations. We encourage our employees to exceed expectations so that our patients receive the best possible experience and ask our members and patients to nominate staff when they have gone above and beyond their normal duties - in other words "Gone the Extra Mile".
We have been receiving some fantastic nominations and have shared a few of these with you below:
WOW! … Maple Ward:
My mother has advanced Alzheimer's disease and is in end of life. The care at all points whilst at St Peters has been excellent. We have enjoyed the multi-cultural environment. The nursing team have treated her with dignity and Dr Hughes (and Dr Robbins before) have given good advice and have made her last days as comfortable as possible.
WOW! … Swan and Fielding Ward:
I came in in terrific pain and everyone did their part in helping me back on my feet. I have only very high opinions of each and every one of the angels who work in Swan and Fielding ward. I wish them all the very best wishes for the future in the NHS. If I ruled the World the Angels from the NHS would be top.
WOW! … Dickens Ward:
Sue, Linda, Anna, Janu, Alfie, Charley, Michelle, Rhanya, Laura, Brenda, Maggie, Janie & the cleaners and caterers were universally compassionate, generous and welcoming, with broad smiles from the very first moments of my admission - reassuring at an apprehensive time. The team's cohesion and mutual support was very evident, undoubtedly key to the excellent care and, in the circumstances, an enjoyable stay! Pl. cascade my gratitude and kindly acknowledge the exemplar that they are. Well done Dickens Ward and NHS!
These are just a few examples of the many nominations we have received.