Although we have stepped down from the critical incident declared last week at Ashford and St Peter’s Hospitals NHS Foundation Trust, our services continue to remain under extreme pressure and to ensure patients continue to receive safe, high quality care, we have had to rearrange some non-urgent operations and outpatient appointments to accommodate those patients with the most urgent clinical need.
Cancer and our other most urgent operations and appointments will continue to be prioritised and those patients whose appointments are being rearranged will be contacted directly by our teams. If you are not contacted directly, please do still continue to attend your appointment. If you are no longer able to make your appointment, please contact the telephone number on your appointment letter so that it can be offered to another patient.
The public can help us manage these periods of demand by ensuring they are seeking help from the most appropriate health services, and only attending A&E for serious accidents and emergencies. If you are unwell, visit NHS 111 online for 24/7 advice about the most appropriate care for your needs or call NHS 111, although phone lines remain very busy.