|Keeping you safe when visiting ASPH|
As we move into the next stage of the COVID-19 pandemic we are restoring and recovering our services and safety for you and our team remains our absolute priority.
Visiting our Hospitals: What you need to know
With this in mind we have made significant changes at our sites in line with government regulations. However we also need your support with these measures too. So please watch our short animation and read our information sheet. Thank you for your support and patience in following the guidance and helping to keep everyone safe.
Keeping you safe when visiting ASPH for your outpatients appointment
The majority of outpatient appointments will be virtual – either via telephone or video. We are in the process of moving as many appointments as possible over to a video format using a system called Attend Anywhere. You will receive a letter, phone call or text message to confirm when and how your appointment will take place.
Face-to-face appointments will only take place where they deemed clinically essential and the majority, including imaging appointments, will take place at Ashford Hospital. Please watch this short animation to explain what will happen when you come for your appointment.
Ashford and St Peter's Hospitals Response to COVID-19
The video below portrays some of the amazing things that staff did to help us respond to COVID to keep our patients and each other safe.
|Wearing Face Masks in our Hospitals|
All patients, visitors, and staff are expected to use a new surgical mask issued by the checkpoint teams when they arrive at all hospital sites. If you are wearing your own face covering or mask you will be asked to remove this and use a new mask for the duration of your visit. The mask must cover your mouth and nose and be worn at all times, unless your clinician asks you to remove it.
There are checkpoints by each entrance and you will be asked to use the hand sanitiser provided and have your temperature taken (by a forehead thermometer). On exit, please dispose of the mask in the clinical waste bin provided and sanitise your hands.
It is expected that everyone on the hospital sites wears a mask with the following exceptions, in line with national guidance:
|Visiting Arrangements for Patients at the End-of-life|
We have made some changes to the visiting arrangements for patients at the end-of-life. We are now able to accommodate one nominated visitor for up to one hour each day or two nominated visitors on alternate days during a patients stay. The patient must still be referred and reviewed by the Specialist Palliative Care Team prior to visiting, and visits must be pre-arranged each day with the ward nursing team.
Other visiting restrictions still remain in place and this is due to the risk COVID-19 continues to present within the community and our hospital and the associated threats of outbreaks with this.
If you have a family member who is a patient with special circumstances – such as learning difficulties, emotional and behavioural difficulties, or dementia, who would really benefit from a visitor then please speak to the ward nursing team and they will advise further.
|NHS App and QR Codes|
|We encourage all patients and visitors over the age of 16 who live in England or Wales to download and use the NHS Covid-19 tracing app. It’s the fastest way of knowing when you’re at risk from coronavirus. The quicker you know, the quicker you can alert your loved ones, and your community.
There is no need to change any of the settings on the app when you enter the hospital sites.
We have placed a number of posters with QR codes in specific areas of the Trust. Where you see these posters please use the ‘Venue Check-in’ function of the app and scan the bar code.
For more information please visit www.covid19.nhs.uk.
Thank you for your support.
|COVID-19 Information Pages|
|For more information about COVID-19 and how our services have changed (including the new visiting requirements), please click here.|
Putting Patients First
Our emergency department is located at St Peter’s Hospital. Please only visit us if you are seriously ill or it is an emergency. Minor injuries will be directed to our Urgent Treatment Centre opposite A&E.
We aim to make your stay in hospital as comfortable as possible. Click here to find out more about coming into hospital and what you will need to bring with you.
Click here for our visiting times and ward details.
There are a number of ways that you can give your opinion about the care provided by the Trust. Whether you are a patient, visitor, or member of the public, all views are important to us.
We are very proud of our hospitals and our staff, and aim to provide a high quality service for our patients at all times.
We shall do our best to make your visit as comfortable as possible and our staff will do all they can to assist you. If you want to find out more about the Trust and our hospitals, please click here.
We welcome any comments or feedback you would like to share with us. Listening to our patients helps us to get things right.
If, as a patient, relative or visitor, you need any help then please contact our Patient Advice and Liaison Service via email at
Suzanne Rankin, Chief Executive
Travelling to the Trust
Click here for details about travelling to our hospitals, parking, and site maps.
Relevant up-to-date information regarding access to Ashford Hospital can be found at:
For St Peter's Hospital, information can be found here: