COVID-19 Visiting

During the last year there have necessarily had to be some modifications to our visiting policy, as the world has changed in response to the pandemic. We have worked hard with the trust executives to agree a policy that maintains safety for our staff and patients; whilst allowing as much access as possible for parents.

We are delighted that we can now share our plan for recovery, with a view to allowing significant family members (including siblings) back onto the unit; and making full use of our parent accommodation.


Parents, siblings, and grandparents may visit the unit at any time, day or night.

Visitors of your choice are welcome to visit between 08.00hrs to 22.00hrs. We ask you to limit the number of peoples at the cot side to 2 people for short periods of time only.

Please explain to your family and friends that they may only visit with you and that we are unable to give them any information about your baby's condition.

We welcome your other children to meet their new baby brother or sister. However, we ask you, your children and any visitors NOT to come into the nursery if they have a cough, cold, tummy upset or other infections due to the risk of passing it on to your baby or others. Please discuss with the nurse in charge if you are unsure.

No other children (under the age of 16) except baby's siblings may visit.


Quiet time

As part of our commitment to family-centred care, we have a period of quiet time each day in our nurseries. The neonatal unit can be a stressful environment for babies and their families.

Quiet time is from 12.30hrs - 14.30hrs daily unless otherwise noted by the staff. During this time you are encouraged to spend time with your baby. This can be a good time for you to have some quality time with your baby and have skin to skin time or just quiet cuddles. We suggest that you ask your visitors to avoid this special time. We recommend that this should be time just for you as parents, or parent and one other nominated visitor. Please feel free to discuss your individual needs with the nurse in charge.

During quiet time the blinds will be closed and the lights dimmed or turned off. Nurses will have planned routine cares for before and after this time and the medical staff will avoid unnecessary procedures at this point. The nursing staff will endeavour to cancel alarms as quickly as they can to avoid extra noise.

However, due to the nature of intensive care and unexpected admissions happening, there will be times where quiet time is postponed or suspended in order to prioritise and provide appropriate care in a nursery.


Infection control

All new-born babies are at risk of an increased risk of catching an infection, due to the fact that because of prematurity or illness their immune system cannot cope. Please be aware that our main concern is the health of both your baby and other babies on the neonatal unit. To help protect every baby, absolutely EVERYONE who handles a baby must wash their hands before doing so

We ask at each visit, that you remove watches, bracelets and any rings with stones. Wash your hands and arms up to the elbows at the sinks in each nursery. When disposing of paper towels, take care not to touch the bin just use the foot pedal. Apply hand gel prior to touching your baby. We ask you to make us aware of members of the neonatal team who are not washing their hands. We operate a bare below elbow policy for hand washing for all visitors and staff in this trust.


Travelling to St Peter's

On our Trust webpages we have details on bus and train time tables. There is also a site map which shows the many car parks at St Peter's Hospital but they do get busy at certain times of the day. As with most hospitals there is a car parking charge. Payments should be made at a nearby machine. All parents who have a baby on the unit are entitled to parking concessions. Please talk to your nurse for further details Note that penalty charges may be enforced by the car parks management company.


How to find us

The unit is located on the 3rd Floor of Abbey Wing at St Peters Hospital

Postal Address is:-

Neonatal Unit
3rd Floor Abbey Wing
St Peter’s Hospital
Guildford Road
KT16 0PZ


Access to the Unit

For security reasons, the doors to NICU are kept locked. During office hours please ring the buzzer for reception and when asked, state who you are and the name of the child you have come to visit. Out of these hours please ring the room buzzer your child is in.

Please respect the enormous efforts we make to protect all babies. NEVER allow people to enter the unit when we open the door to you, staff wearing a visible Ashford and St Peter's badge can be let through. All of our staff must wear an identity badge at all times.

If someone not wearing an identity badge approaches you or your child at any time, please check with a member of staff.

At night the maternity entrance is locked this is between 21.00hrs and 06.30hrs. If you wish to visit at night you will need to ring the doorbell to the right of the night door.


Accessibility Options

NICU Numbers

Neonatal Reception
01932 722667

Room 1
01932 723895/6

Annex 1A
01932 726823

Room 2
01932 723420

Room 3
01932 723897

Transitional Care Unit
01932 723238

01932 723839

Family Support
07810 756945

Neonatal Community Outreach Team
01932 723674

Little Roo Neonatal Fund

Little Roo Logo - Click here to find out more

The Little Roo Neonatal Fund is the local charity for the Neonatal Intensive Care Unit at St. Peter’s Hospital in Chertsey, Surrey.