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The main entrance of the department / outpatient block at Saint Peter's Hospital

St Peter’s holds approximately 220 clinics each week and has 150,000 patient attendances each year.

Most clinics take place in the main outpatients department on level 3, except ophthalmology and ENT which takes place in area 5 on level 3, diabetes which is situated in the Stephanie Marks Diabetes Resource Centre, orthopaedics which is located in the Rowley Bristow Unit and rheumatology which is on level 2.

Download our patient leaflets:

 

Advice for those with appointments at Ashford and St Peter’s Hospitals

Due to the COVID19 pandemic and changes to recent national guidance we are taking a number of precautions to reduce risk to our patients.

All outpatient clinics and inpatient theatre lists are being reviewed and there may be changes to planned appointments and operations. For outpatients it is possible that your clinic appointment may be converted to a telephone call or video conference. Some inpatient operations are being cancelled to avoid using hospital beds for routine surgery during this time.

The majority of patients having day case surgery at Ashford Hospital will continue to have their surgery as planned, except where our clinicians are needed to provide additional support to wards.

Our clinical and administrative teams are currently reviewing where changes to clinics and theatre lists will be required and will contact affected patients as soon as possible.

Urgent emails should be marked as urgent in the subject, otherwise teams will respond as soon as possible.

 

Text Message Survey

We know we have some patients waiting for a longer time than we would like for their appointments. We also know that sometimes you may have been treated elsewhere or feel like you no longer need your appointment.

This survey will allow us to make sure we can update our waiting lists and ensure that only those patients who want their appointments are given a date.

 

An update on visiting at Ashford and St Peter’s Hospitals

Visiting is no longer restricted to two hours, and visiting is no longer required to be booked by telephone. Please ensure that you visit during the normal ward visiting times. Please note that no more than two people should visit a patient at any given time.

More information and exceptions to visiting times.

 

Update to Infection Prevention and Control Guidance

As we enter the winter months, there is likely to be an increase in the number of respiratory viruses, including influenza and COVID, that are circulating in the community and in the number of patients being admitted to hospital with these infections.

In line with current national guidance provided by the UK Health Security Agency, there is no longer a mandatory requirement for visitors, patients and staff entering our hospitals to wear a face mask. For those who prefer to continue to wear a mask, fluid resistant surgical masks will be readily available at our main hospital entrances. Please do help yourself. If you cannot see any then please ask a member of staff on the ward/clinic that you are attending. In our clinical areas, such as wards, where our staff are caring for patients with respiratory infections, you may see staff will wear masks, along with other personal protective equipment, as necessary. They can advise you if you have any queries.

We continuously monitor the local situation, and should we see a significant increase in the number of respiratory infections in our hospitals, then we may revise our advice, as necessary.

We ask everyone to follow these basic infection prevention and control measures in our hospitals:

  • Do not visit the hospital if you have the following symptoms:
    • New onset cough or an ongoing cough that is not improving
    • Raised temperature
    • Diarrhoea and/or vomiting
  • If you do have these symptoms and visiting is essential, and cannot be delayed for a few days whilst you recover, e.g. the patient is very unwell / dying, then please telephone the ward concerned and ask to speak to the nurse-in-charge. We are always keen to support visiting in these situations.
  • Practice good respiratory hygiene: cover your nose and mouth when coughing or sneezing using a tissue or the inside of your elbow. Dispose of tissues immediately following use and clean your hands.
  • Clean your hands on entering and leaving our clinical areas, e.g. wards, using the hand wash basins or alcohol hand sanitiser available inside each patient multi-bed bay and single rooms.
  • Visitors are not routinely required to wear disposable gloves and plastic aprons; but should be worn if you are helping the patient with their personal hygiene care.

Thank you for your continued support in keeping our patients, staff and visitors safe.

David Fluck, Medical Director and Director of Infection Prevention and Control
Ellen Bull. Interim Chief Nurse
The Infection Prevention and Control Team

 

Patient Initiated Follow Up (PIFU)

Many patients with long-term conditions, or following hospital treatment, are asked to meet with their clinical team regularly. However, those follow-up appointments don’t always need to be at routine intervals, but just when the patient needs them.

This is why Ashford & St Peters NHS Foundation Trust has now launched Patient Initiated Follow Up appointments (PIFU for short).

 

Outpatients and Imaging Appointments Update

The majority of outpatient appointments will be virtual – either via telephone or video. We are in the process of moving as many appointments as possible over to a video format using a system called Attend Anywhere. You will receive a letter, phone call or text message to confirm when and how your appointment will take place.

Face-to-face appointments will only take place where they deemed clinically essential and the majority, including imaging appointments, will take place at Ashford Hospital. Please watch this short animation to explain what will happen when you come for your appointment.

If you have any questions about your appointment please call 01784 884351 (between 9am to 5pm).

 

Outpatient Text Reminders

If you have previously opted out of receiving outpatient text reminders from Ashford and St Peters hospital. Due to COVID 19 there have been some clinic changes and we may need to notify you by text if you do not need to attend the clinic.

If you wish to opt back in to receive these reminders please contact us on 01784 884351 (between 9am to 5pm).

If you do not opt in then please ensure you contact your Clinic Officer prior to attending any appointment in person to check that you still need to come to the hospital.

 

Waiting Times

We try our best to ensure that our clinics run on time, but unforeseen delays can occasionally happen and our staff should keep you informed.

 

Appointment Contact Numbers

If you need to change or cancel your appointment, please contact 01784 884351 (between 9am to 5pm) or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Cardiology 01932 72 2530
Maternity / Antenatal 01932 72 2835
Nuclear Medicine 01932 72 2482
Orthopaedics 01932 72 2730
01932 72 3602
01932 72 3544
Paediatric Appointments 01932 72 2508
Physiotherapy 01932 72 2547
Ultrasound 01932 72 2665

 

Please have your Appointment Card or Letter with you when telephoning as information from it will be required.

 

Hospital Admissions at St Peter's

Admissions 01932 72 3835
Maternity Triage 01932 72 2835

 

For more information about visiting St Peter's Hospital.

 

Accessibility Guide

Link to the AccessAble website

 

Information about access to our Outpatient clinics can be found on the AccessAble website.

 

Outreach clinics

In addition to our clinics at Ashford and St Peter’s we run several clinics in the community. These take place at Woking Community Hospital, Walton Community Hospital, Heart of Hounslow and some local GP practices.

 

Special Assistance

If you require any special assistance at all in the outpatients department, such as help with mobility, interpretation or sign language, please contact Outpatients Matron on 01932 723428 or 01784 884584.

 

Location

St Peter's Hospital

 

What to do when you arrive

Please go directly to the department / reception area as indicated on your appointment letter. If you are unsure where this is, please ask at main reception.

If you have been out of the country for more than 12 months, please show your passport and EHIC card when you arrive.

 

How to reach us

By bus: St Peter’s Hospital is served by the following bus routes – 446; 461; 459; 557. For more details on public transport services please call Traveline on 0871 200 22 33 or see https://www.traveline.info

By car: At peak times you may find it helpful to allow extra time for parking.

Outpatients at St Peter's Hospital

Parking charges are FREE for the first 20 minutes and then start at £3.50 for up to 2 hours, increasing by £1 an hour up to six hours. Our parking machines accept the following coins: 10p, 20p, 50p, £1 and £2; and also £5, £10 and £20 notes. Credit/debit cards are accepted by the pay stations. See our Help with Transport page for details of concessions.

If you are in receipt of certain benefits you may be able to claim back your travel costs/parking charges - please ask at our main reception desks if you need further information, see our leaflet Help in travelling to hospital or visit the NHS Choices website.

Cycling and motorcycle parking facilities are also available.

 

If you have special needs

If you have any particular needs, please contact the Patient Experience Team on 01932 723553 between 10am and 3pm Mon-Fri and we will make arrangements to help you. All clinics are wheelchair friendly and all areas can be accessed via a lift. Coin operated (£1 coin) wheelchairs are available on arrival – please ask at main reception.

 

Leaving your clinic appointment

It is very important to see the receptionist at the clinic before you leave, even if the doctor has discharged you, so that any further arrangements can be made.

 

Controlling infection

We take our responsibility towards infection control very seriously. Please use the hand gels provided to clean your hands on entering hospital. If you want to check that staff have washed their hands, just ask. They will not be offended.

 

Smoking

We have a no smoking policy at both hospitals, including the grounds – please respect this. If you need help to quit smoking, we offer a referral service – please ask.

 

Use of mobile phones

If you have a mobile phone we would ask that you switch it off when you are waiting for your appointment and during your consultation.

 

Research

The Trust is involved in many Clinical Trials across most of our specialities. During your visit you may be offered the opportunity, by your consultant, to consider participation in a Clinical Trial relevant to your condition.

For more information about Clinical Trials, please see our website: www.ashfordstpeters.nhs.uk/research

 

SMS for appointments

To keep our patients informed about appointments and to cut down on DNAs, we send information out via SMS as appointment reminders for our patients. This service is provided by an external company called Healthcare Communications UK Ltd; please see their website to view their Privacy Policy. If you do not want to receive these alerts to your mobile phone, please let us know and we will remove you from this appointment service.

 

 

Changing Places Facilities

At St Peter's, the room is behind the cafe in the main outpatients reception.

This facility is open 08.30 – 18.00.

 

Changing Places toilets are different to standard accessible toilets (or "disabled toilets") as they have extra features and more space to meet the needs of people who use them.

 

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