St Peter’s holds approximately 220 clinics each week and has 150,000 patient attendances each year.
Most clinics take place in the main outpatients department on level 3, except ophthalmology and ENT which takes place in area 5 on level 3, diabetes which is situated in the Stephanie Marks Diabetes Resource Centre, orthopaedics which is located in the Rowley Bristow Unit and rheumatology which is on level 2.
Advice for those with appointments at Ashford and St Peter’s Hospitals
Due to the COVID19 pandemic and changes to recent national guidance we are taking a number of precautions to reduce risk to our patients.
All outpatient clinics and inpatient theatre lists are being reviewed and there may be changes to planned appointments and operations. For outpatients it is possible that your clinic appointment may be converted to a telephone call or video conference. Some inpatient operations are being cancelled to avoid using hospital beds for routine surgery during this time.
The majority of patients having day case surgery at Ashford Hospital will continue to have their surgery as planned, except where our clinicians are needed to provide additional support to wards.
Our clinical and administrative teams are currently reviewing where changes to clinics and theatre lists will be required and will contact affected patients as soon as possible.
Urgent emails should be marked as urgent in the subject, otherwise teams will respond as soon as possible.
Wearing Face Masks in our Hospitals
All patients, visitors, and staff are expected to use a new surgical mask issued by the checkpoint teams when they arrive at all hospital sites. If you are wearing your own face covering or mask you will be asked to remove this and use a new mask for the duration of your visit. The mask must cover your mouth and nose and be worn at all times, unless your clinician asks you to remove it.
There are checkpoints by each entrance and you will be asked to use the hand sanitiser provided and have your temperature taken (by a forehead thermometer). On exit, please dispose of the mask in the clinical waste bin provided and sanitise your hands.
It is expected that everyone on the hospital sites wears a mask with the following exceptions, in line with national guidance:
- children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
- people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
- where putting on, wearing or removing a face covering will cause you severe distress
- if you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate
Outpatients and Imaging Appointments Update
The majority of outpatient appointments will be virtual – either via telephone or video. We are in the process of moving as many appointments as possible over to a video format using a system called Attend Anywhere. You will receive a letter, phone call or text message to confirm when and how your appointment will take place.
Face-to-face appointments will only take place where they deemed clinically essential and the majority, including imaging appointments, will take place at Ashford Hospital. Please watch this short animation to explain what will happen when you come for your appointment.
If you have any questions about your appointment please call 01784 884351.
Visiting St Peter's Hospital
St Peter’s Hospital has introduced a series of measures to ensure you are kept safe during your visit.
- There are 3 designated entrances:
- Main Entrance - Endoscopy, Neurophysiology, MRI, Respiratory physiology, Cardiac physiology, Radiology, Dermatology.
- Duchess of Kent - staff entrance, SAU.
- Abbey Wing - Women’s and Children’s services
- You will be only permitted into the building 10 minutes before your appointment time.
- Please try and attend your hospital visit by yourself. Anyone attending with you is likely to be refused entry to the hospital / asked to wait in the car unless there is a valid reason for them to support you during your appointment.
- Inside each entrance is a ‘screening’ station. You will be asked a series of COVID related screening questions. To avoid a wasted trip on the day please do not attend if you are experiencing a fever, fatigue, cough or sore throat or currently taking antipyretic medication to combat fever (paracetamol / ibuprofen etc).
- You will be asked to use one of the hand sanitising dispensers on arrival and you will be provided with a face mask, if you have worn a mask you will be asked to remove and either dispose of it or store it in your bag/pockets.
- A member of staff will obtain your temperature;
- If “green” indicating your temperature is below 37.8 you will be able to proceed to your appointment
- If “red” a second temperature will be taken on a different thermometer
- If second “red” you will be advised of this and the fact that you may not be able to proceed with their appointment. You will be directed to an area of privacy and the service with whom your appointment is with will be contacted for their advice. If the appointment needs to be postponed, you will be asked to return home with the recommendation and contact 111, if necessary for further advice. The department with whom you had your appointment will arrange a new appointment
- If queuing for entry to the hospital, the screening desk, a reception desk or sitting in one of the waiting areas please maintain at least a 2 metre distance from any other patient.
- We have reduced the number of patients booked into each session to allow time for the additional screening measures.
- Finally, although you are not required to self-isolate for this appointment, please ensure you minimise contact with others as much as possible in the 14 days leading up to your appointment.
Please support St Peter’s Hospital in following the guidance written above and in doing so helping to keep patients and staff safe.
Outpatient Text Reminders
If you have previously opted out of receiving outpatient text reminders from Ashford and St Peters hospital. Due to COVID 19 there have been some clinic changes and we may need to notify you by text if you do not need to attend the clinic.
If you wish to opt back in to receive these reminders please contact us on 01784 884351.
If you do not opt in then please ensure you contact your Clinic Officer prior to attending any appointment in person to check that you still need to come to the hospital.
Appointment Contact Numbers
|Ante-Natal Clinic||01932 722389|
|Maternity Appointments||01932 722366|
|Nuclear Medicine||01932 722482|
|Paediatric Appointments||01932 722508|
Please have your Appointment Card or Letter with you when telephoning as information from it will be required.
Hospital Admissions at St Peter's
|Maternity Triage||01932 722835|
For more information about visiting St Peter's Hospital, please click here.
Click here for the accessibility guide to the Outpatients Department at St Peter's
In addition to our clinics at Ashford and St Peter’s we run several clinics in the community. These take place at Woking Community Hospital, Walton Community Hospital, Heart of Hounslow and some local GP practices.
If you require any special assistance at all in the outpatients department, such as help with mobility, interpretation or sign language, please contact Outpatients Matron Diane Lashbrook on 01932 723428 or 01784 884584.
What to do when you arrive
Please go directly to the department / reception area as indicated on your appointment letter. If you are unsure where this is, please ask at main reception.
If you have been out of the country for more than 12 months, please show your passport and EHIC card when you arrive.
How to reach us
By bus: St Peter’s Hospital is served by the following bus routes – 446; 461; 459; 557. For more details on public transport services please call Traveline on 0871 200 22 33 or see www.traveline.org.uk
By car: At peak times you may find it helpful to allow extra time for parking.
Patient / visitor parking: The main Outpatients car park is closed for multi deck building works until August 2020. All other parking is in Hazel car park and Abbey Block upper which include pay and display alongside it. (see map). Blue badge parking is situated in the A&E car park.
Parking charges are FREE for the first 20 minutes and then start at £3.50 for up to 2 hours, increasing by £1 an hour up to six hours. Our parking machines accept the following coins: 10p, 20p, 50p, £1 and £2; and also £5, £10 and £20 notes. Credit/debit cards are accepted by the pay stations. Click here for details of concessions.
If you are in receipt of certain benefits you may be able to claim back your travel costs/parking charges - please ask at our main reception desks if you need further information, see our leaflet Help in travelling to hospital or visit the NHS Choices website.
Cycling and motorcycle parking facilities are also available.
If you have special needs
If you have any particular needs, please contact the Patient Experience Team on 01932 723553 between 10am and 3pm Mon-Fri and we will make arrangements to help you. All clinics are wheelchair friendly and all areas can be accessed via a lift. Coin operated (£1 coin) wheelchairs are available on arrival – please ask at main reception.
Leaving your clinic appointment
It is very important to see the receptionist at the clinic before you leave, even if the doctor has discharged you, so that any further arrangements can be made.
We take our responsibility towards infection control very seriously. Please use the hand gels provided to clean your hands on entering hospital. If you want to check that staff have washed their hands, just ask. They will not be offended.
We have a no smoking policy at both hospitals, including the grounds – please respect this. If you need help to quit smoking, we offer a referral service – please ask.
Use of mobile phones
If you have a mobile phone we would ask that you switch it off when you are waiting for your appointment and during your consultation.
The Trust is involved in many Clinical Trials across most of our specialities. During your visit you may be offered the opportunity, by your consultant, to consider participation in a Clinical Trial relevant to your condition.
For more information about Clinical Trials, please see our website: www.ashfordstpeters.nhs.uk/research
SMS for appointments
Changing Places Facilities
At St Peter's, the room is behind the cafe in the main outpatients reception.
This facility is open 08.30 – 18.00.
Changing Places toilets are different to standard accessible toilets (or "disabled toilets") as they have extra features and more space to meet the needs of people who use them.