Hearing aid repair and maintenance
If your hearing aid is broken you can make an appointment for either site by calling the Appointment Centre on 01784 884351 (between 9am to 4pm).
You can also bring your hearing aid to the Main Reception at either hospital and leave it with us and we will contact you when it has been mended.
If you are having problems with your hearing aid you can:
- Look for a solution here: https://c2hearonline.com/patient1.html (select the mould or thin tube as appropriate)
- Drop your hearing aid to the Main Reception (not at the department) at Ashford or St Peter’s Hospital. We aim to repair this within 2 working days at Ashford and 3 working days at St Peter’s.
- Post it to Audiology Department, Ashford Hospital, London Road, Stanwell, Ashford, TW15 3AA
- Or you can call 01784 884156 and they can arrange for an audiologist to call you to discuss the problem.
- Or email us on
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Please note there have been delays experienced with the post beyond our control, which may delay spares and repair services.
Please ensure you put sufficient postage on items being sent to us. You may wish to consider special delivery services to ensure prompt arrival to us.
Post leaving the hospital is sent 2nd class.
Hear Here
The Hear Here project supports those with hearing loss across Surrey and NE Hampshire. Volunteers provide hearing aid maintenance and batteries.
Regular Maintenance
The tubing in your hearing aids should be replaced at least every 6 months.
How to keep your mould clean
Daily: wipe the earmould with a damp flannel or wet-wipe when removed from ear/s.
Weekly: detach the mould from the aid
and wash in warm soapy water.
Rinse under a running tap
Dry and leave somewhere warm over night to dry thoroughly before connecting the mould to the hearing aid.
It is important that the mould is kept clean to enable the best quality of sound from the aid.
What to do if ...
Aid Whistling:
- Check mould is inserted correctly
- Have ears checked for wax
- Check mould is not loose
- Check tubing is not hard
- If aid has a volume control, check not too high
Aid Stops Working:
- Change the battery
- Check the mould is not blocked with wax.
- Check the tubing is not kinked, blocked with condensation/water or twisted
- Check hearing aid is not on T (loop) position.
If you hold the hearing aid in the palm of your hand and close it, it should "whistle" when switched on the program for every day use.
If further problems exist after applying the troubleshooting then please book a repair clinic appointment or drop your hearing aid in to be mended.
